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Management team

General Manager

Description

Plan B is on the hunt for a highly organized, overly communicative “go-getter” type to become the indispensable hub of our multi-spoked operation. As General Manager, you’ll be responsible for coordinating the efforts of our company’s many vital functions and departments, from Office Management and HR to Finance, Technology, Account Service and Creative.

This isn’t a glorified receptionist role. Your impact will be felt agency-wide as you collaborate with department heads, agency leadership and outside partners to streamline efficiency and enable all staff to do their best work.

The ideal candidate will be a proactive and detail-oriented “doer” who’s obsessed with staying on top (and ahead) of things. Someone who’s more than comfortable using the digital tools of 21st century office management, from Google Suite to basic accounting and project management software. You’ll be in charge of ensuring critical agency communications are in working order, from keeping the agency calendar to maintaining phone, internet, and server access; so you’ll need some understanding of what it takes to manage a modern office.

Plan B’s recently renovated loft space is a highly collaborative work environment in the heart of Chicago’s bustling River North entertainment district. Surrounded by dining, shopping, and easy transit…you’ll enjoy urban working at its finest. Collaborate with colleagues at an outdoor lunch cafe or brainstorm ways to keep the team energized over an afternoon latte. Fuel your passion for being the ‘point-person’ and become the centerpiece of our ‘exceptional’ agency culture — one that rewards hustle, guts, and instinct.

The General Manager at Plan B…

  • Oversees the timely execution of a wide variety of recurring agency functions, as well as one-time initiatives, across all agency departments.
  • Develops and implements processes for efficient agency operations across departments.
  • Promotes active and regular cross-communication between all departments

The following breakdown by department details some of the many, varied activities that will benefit from your oversight:

Office Management

  • Ensuring a safe, productive workplace, compliant with all state and local regulations and any/all legal requirements
  • Oversight of all office-related vendors and services, including but not limited to: utilities, cleaning, repairs, insurance, etc.
  • Regular communication/reminders of agency information and policy
  • Management of workplace-related spending (with an eye on identifying cost-efficiencies)
  • Management of agency culture initiatives, events, and activities
  • Lease management and negotiation

Technology Department

  • Regular auditing/management of agency technology systems, platforms, and equipment to ensure efficient operation, working with selected vendors to optimize performance and reduce expenses
  • Management of technology maintenance/purchases/upgrades
  • Management of agency’s RAID/Server/Network/VPN, and related vendors
  • Management of agency’s phone equipment and systems/VoIP, and related vendors

Finance Department

  • Management of agency licenses and subscriptions, calendarizing renewals and check-ins with managers to understand which ones we need (and do not)
  • Scrutiny of recurring monthly business expenses to ensure they are legitimate and that we are not (over)paying for services we don’t use
  • Coordination of the agency’s 401K program
  • Support of third-party CFO with banking relationships and transactional activities
  • Coordination of timely, monthly billing by agency’s third-party CFO
  • Support the timely reporting of agency AGI by account team

HR Department

  • Management/communication of agency’s health benefits (annual evaluation of options)
  • Management/execution of an efficient, consistent employee onboarding program
  • Management of the agency’s profit-sharing program
  • Management and calendarization of employee performance review program
  • Management of agency’s PTO calendar
  • Management of online recruiting platforms and partners
  • Management of recruitment documentation, including help wanted ads, job descriptions, duties and responsibilities, and review materials by position/title
  • Coordination of agency recruitment efforts in support of talent acquisition
  • Management of agency’s sabbatical program
  • Development of post-pandemic Return-to-Work plan (communications & implementation)
  • Management of Employee “offboarding” efforts, including exit interviews, equipment return, legal consultation, severance details, and presentation of termination documents

Plan B Brand Management

  • Coordination of agency’s public profile (GlassDoor, LinkedIn, directories, etc.)
  • Coordination of PR opportunities, from new hires to new business

Account Services Department

  • Regular coordination and distribution of client satisfaction surveys
  • Manage routine production of case studies, supporting the account team’s efforts and keeping a library of completed case studies for prompt retrieval
  • Manage routine production of client testimonials, helping account leads identify client subjects and coordinating with creative team to execute
  • Manage routine schedule of agency Lunch & Learn events, coordinating the group’s participation and all related day-of and follow-up activities
  • Identify and recommend webinars/seminars to appropriate teams/individuals
  • Support timely reporting of hours in Workamajig project/time management system

Creative Department

  • Promote efficiency of Traffic Board Management, ensuring information is current and consistent, updating dates weekly, tracking PTO, deleting old jobs, accounting for new
  • Support professional growth opportunities for staff
  • Support timely reporting of hours in Workamajig project/time management system

If these responsibilities are in your wheelhouse and you’re eager to excel in a fun, fast-paced environment with an exceptional team of A-players, send a short cover letter and resume to generalmanager@thisisplanb.com.

Employment Type
Full-time
Local to Chicago

Apply now

Please complete the application below after reading through the position description.
Due to the high volume of applications, our team will only reach out to qualified candidates.

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